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Frequently Asked Questions

Product Info

Are your products available in stock?

Please note that if it is possible for you to add a product to your basket, it is because we have it in stock. Indeed, all the products visible on the website are available for sale.

Regarding products displayed as exhausted stock on our website, it is possible that it was exhausted during the day. We invite you to subscribe to the back in stock alert directly from the relevant product page. You will then receive an email as soon as the product is available online again.

Are your photos contractual?

All product photographs are taken by experienced professionals, so that you have the most accurate view of the product as possible.  

However, if despite our best efforts, there were any differences between our product photos and the reality, we would be extremely grateful if you would let us know so that we can further improve their presentation.

If an article were to disappoint you in relation to its photo rendering, know that it is possible for you, for certain products, to send it back to us and thus to have it refunded (please refer to our  return procedure).

Will you be receiving a product that is no longer in stock again?

Regarding products displayed as exhausted stock on our site, it is possible that it was exhausted during the day.
 
We invite you to subscribe to the back in stock alert directly from the relevant product page. You will then receive an email as soon as the product is available online again.
 
Subscribe to our Newsletter if you want to be informed in advance of any product arrivals and not to miss our good deals.
 

Customer Service

Is it possible to order by phone?

In order to ensure optimal transaction security, our site only accepts online payments by credit card. You therefore cannot order by phone.
 
Payments by credit card are fully managed on the secure site of our partner.
This implies that no banking information concerning you passes through our site. You can control the security system, for this you will notice at the bottom of the page a closed padlock, symbol of security.

What are the shipping costs?

Details of costs by destination and by type of carrier appear on our CGV page.
 
We strive to make our invoicing as transparent as possible by invoicing you in proportion to the weight of your order.

Do you ship abroad?

We currently deliver to all countries of the European Union, the rest of Europe and the majority of countries on other continents.
 
For more details on the countries delivered, and our delivery rates, you can refer to the page of Terms & conditions on our website.

Subscribe to our Newsletter if you wish to be informed in preview of any evolution of our scope of delivery.

How to use my promo code?

The promotional code is associated with a special operation. It is for single use and cannot be combined with another promo code or sponsorship code.

Use of Promo Code:

The promotional code must be entered in the field dedicated for this purpose when filling your basket. We strongly recommend that you finalize your order immediately after entering your code in order to avoid any malfunction that would make you lose the benefit.

It is not possible for us to credit you the commercial advantage associated with a code after an order has been placed. Accordingly, we do not accept any complaints regarding the misuse or omission of the use of a code.

I can't log into my account / I forgot my password.

If you are already a customer on our site, that you have filled your basket and that you wish to place an order, you must identify yourself by entering your e-mail address and your password.
 
If you have forgotten your password, you can obtain it by e-mail, on the login page, by clicking on the link "Forgot your password?" ".
 
If you wish to change your password, log into "My Account" then go to "My personal information", finally enter your new password in the 2 fields provided for this purpose.
 
If you are not yet a customer on our site, you must first create an account. You will then need to provide a certain amount of information, including your e-mail address.

If you are still having difficulty logging in, we invite you to contact our Customer Service by phone who can guide you through these different steps and / or take control of your account directly.

My e-mail address is refused when creating the account. Why ?

In order to guarantee you the good reception of the e-mails confirming and shipping your order, we systematically check the validity of your e-mail address when creating your customer account.
 
We therefore recommend that you make sure to indicate a valid e-mail address when registering. An address can be considered "invalid" if the domain name (part of your address located after the "@") is not recognized, reliable or if it is incorrect.
It is also possible that the part located before the @ is prohibited because it is considered to involve a certain risk of recognizing the e-mail address as spam.
 
For more information, we invite you to contact our Customer Service.

Contacts